This new ASB hotline is for Council tenants only and we assume it is being served by Council THEOs.
What we are wondering about, is whether the THEOs are now predominantly used to regulate ASB on Council estates.
THEOs are paid for 100% out of taxes and general funds. They are usually thought of as general patrol service for the whole of the borough.
Most social landlords are bound to control ASB on their estates but do NOT get to use the THEOs automatically.
We ask the Council to establish a system that enables all social landlords to use THEOs equally and not just Council tenants. Alternatively if patrols are used on Council estates only, they should be paid for out of housing funds.
Especially as Tower Hamlets Council published a statement here: “The Council does not currently have an ASB policy that clearly sets out what it considers to be ASB and how instances of ASB will be managed. As such we are developing an ASB Policy that reflects how the council (including housing, ASB teams and Environmental Health) will address ASB locally.”
This of course explains why we never know where to report it. Even though there are leaflets around telling people where to report ASB but this document shows, the Council does NOT have a clear ASB policy. This will come before Cabinet on 17. December 2025. https://towerhamlets.moderngov.co.uk/mgIssueHistoryHome.aspx?IssueId=162552&OptionNum=0
The official ASB policy has now been further delayed ’til 18. February ’26.
See instructions on how to involve the Ombudsman if all else fails bottom of page.
Noise
Your first steps when faced with nuisance or disturbance
If you are made to feel uncomfortable or inconvenienced by other people’s behaviour around your home, where it is safe to do so, you should first try to approach the other party involved to explain to them how their actions are affecting you and ask them to change their behaviour. Sometimes, other people may not be aware that their behaviour is causing distress or nuisance and letting them know may help.
If you feel threatened, intimidated, or witness a crime, you should always contact the police first. You can contact the police by calling 999 to report emergencies or by calling 101 for non-emergencies.
- Council tenants ASB hotline
- 020 7364 2332 if happening
- Neighbourhood Services ASB Team
- 24/7 reporting line 020 7364 5015 (option 6)
- neighbourhoods.ASB@towerhamlets.gov.uk
- Excess noise, loud parties or music ring 0207 364 5007/8 Mon-Fri (8am-4pm) & Thurs-Sun (8pm-3:30am)
- Animal problem, animal warden 0207 364 5008
- abandoned vehicle, 0207 364 5003
See Tower Hamlets Council ASB advice and links to online reporting form
If the issue is not an emergency phone 101 or report online to Met Police using the form
The government has issued new guidance for ASB See the up-dated guidance here.
Examples of anti-social behaviour can include:
- noisy and/or abusive behaviour
- vandalism
- graffiti
- intimidation
- public drunkenness
- littering
- fly tipping
- illegal drug use
- excessively barking dogs
Some behaviour, even though it may cause nuisance to individuals, may not be regarded as ASB
For example, this can include:
- one-off parties and barbecues
- infrequent and occasional noise or disturbances
- children’s play
- occasional dog barking
- excessive noise from domestic appliances (e.g. washing machines, vacuum cleaners)
- minor vehicle repairs
- gossip
- escalated disputes.
Anti-social behaviour can be reported to various agencies.
Always keep a record of what has happened.
Please click the link to our template incident diaries, for both short term and 14 day reporting here.
incident-diary – Tower Hamlets Crime Watch
In urgent cases, always ring 999
non urgent cases can be reported to
- The Police
- MetCC contact centre on Twitter
Government guidance includes the advice:
Anti Social Behaviour Review
is a new procedure people can use particularly with ASB cases and ask the Tower Hamlets Safety Partnership to review a situation. Please see the Council’s website for details.
You can ask for a case review if
- Three separate anti-social behaviour incidents have been reported within six months
- The case review request must be submitted within a month of the last reported incident, and where it is considered that ‘no action’ has been taken
‘No action taken’ is defined as:
- the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
- the reported problems have not been appropriately investigated
- the victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
- no action has been taken because information has not been shared between partners and this has affected potential service delivery.
How do I action this?
Tower Hamlets website now refers all those looking for Community Trigger to the ASB Case review details:
- By email: asb.casereview@towerhamlets.gov.uk
- By phone: 020 7364 3277 (Monday to Friday, 9am to 5pm)
- By mail to: Tower Hamlets ASB Case Review
The ASB and Community Safety Delivery Team
Tower Hamlets Town Hall
160 Whitechapel Road
London
E1 1BJ
If you decide to request a case review you will need to give the following details:
- dates of each time you’ve complained
- details of where you complained (name, organisation and/or incident reference number)
- information about the anti-social behaviour.
How can victims access the case review process?
It seems this has now been replaced with the ASB case review and the online form to use is here.
Ombudsman
Antisocial Behaviour (ASB) Awareness Week 30 June – 6 July 2025
A focus of this year’s ASB Awareness Week is making it easier for residents to report incidents of ASB to the right organisations.
The information page on our website sets out:
- how we consider complaints about landlords’ handling of ASB
- how a landlord should respond to reports of ASB
Reporting antisocial behaviour is not the same as making a formal complaint about your landlord’s service.
If you think your landlord isn’t responding appropriately to your ASB reports, you can use their complaint process to raise your concerns.
We can only consider a complaint after you have completed both stages of your landlord’s complaint process.
If you need help with a complaint about your landlord, you can use our online webform.
Tower Hamlets Crime Watch 
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