ASB Met Police deals with
- Vehicle abandoned: This covers vehicles that appear to have been left by their owner, rather than stolen and abandoned. It includes scrap or ‘end of life’ vehicles and those damaged at the scene of a road traffic collision that have been abandoned and aren’t awaiting recovery.
- Vehicle nuisance or inappropriate use: This relates to vehicles being used in acts such as street cruising (driving up and down the street causing annoyance and bothering other road users), vehicle convoys and riding or driving on land other than a road. It also covers the misuse of go-peds, motorised skateboards and electric-propelled cycles, and the unlicensed dealing of vehicles where a person has two or more vehicles on the same road within 500 metres of each other.
- Rowdy or inconsiderate behaviour: This refers to general nuisance behaviour in a public place or a place to which the public have access, such as private clubs. It does not include domestic-related behaviour, harassment or public disorder which should be reported as crimes.
- Rowdy or nuisance neighbours: This covers any rowdy behaviour or general nuisance caused by neighbours, including boundary and parking disputes. It also covers noise nuisance from parties or playing loud music.
- Littering or drugs paraphernalia: This includes fly posting and discarding litter, rubbish or drugs paraphernalia in any public place.
- Animal problems: This covers any situation where animals are creating a nuisance or people’s behaviour associated with the use of animals is deemed as antisocial. It includes uncontrolled animals, stray dogs, barking, fouling and intimidation by an animal.
- Trespassing: This is any situation in which people have entered land, water or premises without lawful authority or permission. It ranges from taking an unauthorised shortcut through a garden to setting up unauthorised campsites.
- Nuisance calls: This covers any type of communication by phone that causes anxiety and annoyance, including silent calls and intrusive ‘cold calling’ from businesses. It does not cover indecent, threatening or offensive behaviour which should be reported as crimes.
- Street drinking: This relates to unlicensed drinking in public spaces, where the behaviour of the persons involved is deemed as antisocial. It also covers unplanned and spontaneous parties which encroach on the street.
- Activity relating to sex workers or sex working: This relates to any activity such as loitering, displaying cards or promoting sex worker services. It may also refer to activities in and around a brothel that impact on local residents. It does not include ‘kerb-crawling’ which should be reported as a crime.
- Nuisance noise: This relates to all incidents of noise nuisance that do not involve neighbours (see ‘Nuisance neighbours’ above).
- Begging: This covers anyone begging or asking for charitable donations in a public place, or encouraging a child to do so, without a license. Unlicensed ticket sellers at or near public transport hubs may also fall into this category.
- Misuse of fireworks: This will include the inappropriate use of fireworks, the unlawful sale or possession of fireworks and noise created by fireworks.
Please see Met Police website for full explanation. call 101 in emergencies 999
You may also report anonymously to
- CrimeStoppers-uk.org
- 0800 555 111 (free)
ASB provision by Tower Hamlets Council
No resident should have to live with intimidation, nuisance or any form of anti-social behaviour (ASB). We put victims of ASB first and work side-by-side with the police and local partners to protect our communities. We will use every legal power available to hold those who cause ASB to account.
The following instructions will tell you:
- what ASB is
- how you can report it
- what to do about ASB concerns if you are a tenant/leaseholder
- how we will support you
What is ASB?
Anti-social behaviour (ASB) is behaviour that causes, or is likely to cause, harassment, alarm or distress, including nuisance or annoyance around people’s homes. Examples of ASB can include, but are not limited to:
- Alcohol and drug related disorders
- Aggressive and persistent begging
- Noise nuisance
- Threatening or intimidating behaviour by individuals or groups
- Vehicle-related nuisance
- Nitrous oxide (NOX) use
How to report ASB
Are you a Council tenant or leaseholder?
- Call 020 7364 2332 – a dedicated ASB hotline for tenants and leaseholders reporting ‘live incidents’ as they are happening. For all other reports – 020 7364 5015.
- Report via the 24/7 ASB reporting from https://form.towerhmlets.gov.uk/service/THH_ASB_reporting
- Email neighbourhoods.ASB@towerhamlets.gov.uk – for ongoing cases
- Use the Find it Fix it App
Are you a resident (not a council tenant/leaseholder)
Report ASB at any time, 365 days a year, using
- Use the Find it Fix it App
- report online – https://www.towerhamlets.gov.uk/ASB
- visit any of the Idea stores, where staff will be able to help you report ASB.
Registered social landlords (RSLs)
If you are a resident with a registered social landlord (RSL) tenant, you can report ASB to your landlord. Follow this link to find the contact of some of the RSLs that operate in Tower Hamlets.
Community trigger – ASB case review
If you feel your reports of anti-social behaviour (ASB) have not been dealt with properly, you can equest an ASB Case Review, also known as Community Trigger. This is a formal process that allows victims to ask the council, police and housing providers to review how your previous ASB reports were responded to.
Anyone is eligible to request a review if:
- You have reported three separate ASB incidents within six months
- you believe no action was taken, and
- you apply within one month of your most recent report.
“No Action” can include:
- not receiving an acknowledgement of your report
- no meaningful ivestigation taking place
- your vulnerability not being considered
- poor or no communication between agencies
How to request a Community Trigger (ASB Case Review)
You can submit a request using any of the following routes:
- online webform: Anti social behaviour (ASB) case review https://www.towerhamlets.gov.uk/communitytrigger
- Email: asb.casereview@towerhamlets.gvo.uk
- Phone: 020 7364 3277 (Monday – Friday, 9am-5pm)
- Post: Tower Hamlets ASB Case Review, The ASB and Community Safety Delivery Team, Tower Hamlets Town Hall, 160 Whitechapel Road, London E1 1B
Excess noise, loud parties, music
Noise response service is available on 0207364 5000, the team can respond from 9am – 5pm Monday – Friday.
Out of hours noise response service on Thursday – Sunday (evenings only) from 8pm – 3:30am.
See also the reporting page for other problems to be reported.
ASB Policy Tower Hamlets Council
The government has issued new guidance
for ASB See the up-dated guidance here.
Examples of anti-social behaviour can include:
- noisy and/or abusive behaviour
- vandalism
- graffiti
- intimidation
- public drunkenness
- littering
- fly tipping
- illegal drug use
- excessively barking dogs
Some behaviour, even though it may cause nuisance to individuals, may not be regarded as ASB
For example, this can include:
- one-off parties and barbecues
- infrequent and occasional noise or disturbances
- children’s play
- occasional dog barking
- excessive noise from domestic appliances (e.g. washing machines, vacuum cleaners)
- minor vehicle repairs
- gossip
- escalated disputes.
Please click the link to our template incident diaries, for both short term and 14 day reporting here.
incident-diary – Tower Hamlets Crime Watch
In urgent cases, always ring 999
non urgent cases can be reported to
- The Police
- MetCC contact centre on Twitter
Ombudsman
how we consider complaints about landlords’ handling of ASB
- how a landlord should respond to reports of ASB
Reporting antisocial behaviour is not the same as making a formal complaint about your landlord’s service.
If you think your landlord isn’t responding appropriately to your ASB reports, you can use their complaint process to raise your concerns.
We can only consider a complaint after you have completed both stages of your landlord’s complaint process.
If you need help with a complaint about your landlord, you can use our online webform.
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