see our Best Practise Page for Crime reporting

Dealing with ASB and crime we need to follow some steps to ensure that our actions are as effective as possible.

We urge you to only report to the Council if you absolutely have no other option as there is no automatic data-sharing between Council and police. Often people complain that agency collaboration lacks and indeed data collected by Tower Hamlets Council ASB teams, THEOs is protected. They do not have to share with police automatically. If you are not sure where to report, contact us. Members have automatic access to our members’ only WhatsApp group others can use our online forms or contact us on social media.

Follow these simple steps to achieve attention being paid to your local problems by law enforcement and support agencies.

Most problems happens because of 5 reasons:

1. large-scale anti-social behaviour
2. repetitive crime like burglary and drug-dealing after it happened
3. Council services
4. Homeless
5. High profile crime like murder and ongoing crime in the area (this list is not exhaustive)
6. Other issues

Achieving results on problem category 1 and 2

Lage-scale ASB, ring 999.

You may use one of our reporting forms to keep a record to submit.

• Report ASB online on the Council website – you will get a council reference number
• Council Neighbourhood Services ASB team:
  • 24/7 reporting line 020 7364 5015 (option 6)
  • neighbourhoods.ASB@towerhamlets.gov.uk

All crime emergencies must be reported to 999.

For non urgent Met Police reporting you can ring 101 but you can also

• Report it directly to the Met Police website – you will get a CAD* reference
  • Use Met Police run social media sites
    • Twitter @MetCC for reporting
    • you will get a CAD* reference
• Report directly to your local ward MET SNT team online method you will get a SCA reference
• Go to our Safer Neighbourhoods Page and find a direct link to your local team. Only report to Met Police website not to Met Engage.
• Reporting to Met SNT Team will result in a Met Police reference number.

Only reporting to Met Police will result in being given a reference number and your case going onto official statistics, which are counted towards calculating the policing needs for your area.

To provide further evidence for cases to Met Police with existing reference follow this page.

Anti Social Behaviour Review

Please see the Council’s website how to action this.

Ombudsman

See our ASB page on how the Ombudsman can help if all else fails.

For problems with category 3

Click here to get an overview of the Council’s reporting features

Download the app called ‘Find it Fix it’ on Google for Apple, choose Tower Hamlets, you can submit pics in evidence of your problem. NOX silver canisters for example use the

1. Find it Fix it app,
2. choose report it
3. choose cleansing dirty street,
4. take pics
5. upload report

For problems with category 4

Download the Streetlink app to report homeless people and get them some help.

Category 5

Only 999 calls are appropriate.

Category 6 Other issues or reporting methods – see our Report It page

ASB Case Review

• Three separate anti-social behaviour incidents have been reported within six months
• You can request an ASB Case review Anti social behaviour (ASB) case review

‘No action taken’ is defined as:

• the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
• the reported problems have not been appropriately investigated
• the victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
• no action has been taken because information has not been shared between partners and this has affected potential service delivery.

* Please note that letters of reporting references may vary, depending on circumstances.

Visit our page outlining the powers various law enforcement agencies have in Tower Hamlets.